Wellcome to ABC-Exchange

This article Refund policies and actions based on types of exchange transactions performed. ABCexchange guarantees to any of its users his/her right for refund if ABC exchange does not send the currency to the user-requested address. *NOTE: *

  • This Refund Policy concerns exclusively Transaction fees and users’ funds.

  • ABC exchange will make its best effort to assist the users in case of any disputes related to refunds of purchased currencies.

  • Refunds and Returns above the original amount are prohibited.

 General Conditions: The User who has made an exchange order which included transaction fee, or has topped up his account may request a Refund or Return by the Eligibility Criteria as further set out herein. Refund/Return will only be considered where the user complies with the Eligibility Criteria in full. Where the user fails to meet any of the Eligibility Criteria; ABC exchange shall have the right, in its sole discretion, to decline the User’s request for a Refund/Return. To apply for a Refund/Return, the user must request and submit Refund information details by creating support tickets.